09-07-2016 06:44 PM - edited 03-10-2019 06:40 AM
I recently purchased an ASA-SSM-10 form eBay and I'm almost wondering if I received a defect.
Here is the output of the sh module 2 details (Serial Number Removed):
Card Type: ASA 5500 Series Security Services Module-10
Model: ASA-SSM-10
Hardware version: 1.0
Serial Number:
Firmware version: 1.0(11)5
Software version:
MAC Address Range: 5475.d0e3.b200 to 5475.d0e3.b200
Data Plane Status: Not Applicable
Status: Unresponsive
I tried loading the recovery image using the instructions here: http://www.cisco.com/c/en/us/td/docs/security/ips/6-0/configuration/guide/cli/cliguide/cliImage.html#wpxref68481
and I get nothing.. Though when I check the status of the module, it's in recovery mode - I don't see any attempts to download the image file from the ftp server.
Any assistance will be greatly appreciated. Thanks in advance!
09-07-2016 08:11 PM
To be clear, did you start with the command below executed from ASA enable mode?
What happened then?
hw-module module 1 recover configure
09-08-2016 10:50 AM
Hi Mark,
Yes, I entered the command form the ASA enable mode and also entered the following:
Image URL
Port IP
VLAN 0
Gateway IP
and entered the following command:
hw-module module 1 recover boot
The TFTP server is accessbile from the ASA and when I check on the module, it's in recovery mode (left it for up to 1 hour)
09-08-2016 10:59 AM
Did you verify that the tftp server is not being blocked via your host firewall?
I'd check it by putting a small text file in the tftp directory and try to copy it over from the ASA cli. For example:
copy tftp://<PC address>/smallfile.txt disk0:/
09-08-2016 11:10 AM
I verified that by copying the running config to the TFTP server and vice versa, it works like a charm.
09-08-2016 11:21 AM
OK, that's good. You have cabled up the Ethernet port on the SSM-10 itself - right?
It uses that to pull down the image and recover itself.
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