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Help with 7204VXR Bus Error

marco-alcala
Level 1
Level 1

Hi,

I've had this router crash a few times a couple of days ago, but hasn't crashed since. Here's the sh ver showing the bus error:

Cisco IOS Software, 7200 Software (C7200-JK9S-M), Version 12.4(3), RELEASE SOFTWARE (fc2)
Technical Support httpwww.cisco.comtechsupport
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Fri 22-Jul-05 0911 by hqluong

ROM System Bootstrap, Version 12.1(20000710044039) [nlaw-121E_npeb 117], DEVELOPMENT SOFTWARE
BOOTLDR 7200 Software (C7200-KBOOT-M), Version 12.3(26), RELEASE SOFTWARE (fc2)

7200vxr1 uptime is 2 days, 2 hours, 17 minutes
System returned to ROM by bus error at PC 0x6084C0E4, address 0xFFF0 at 213620UTC Mon Sep 12 2016
System restarted at 213830 UTC Mon Sep 12 2016
System image file is disk0c7200-jk9s-mz.124-3.bin

And here's the show stacks output:

Minimum process stacks
 FreeSize   Name
1128012000  DHCPD Receive
5913660000  script background loader
 23123000   allegro libretto init
 41846000   Update prst
 43086000   DIB error message
 322012000  Init
 51526000   RADIUS INITCONFIG
 22683000   Rom Random Update Process
3484436000  TCP Command
 630812000  Virtual Exec
5702460000  AFW_application_process

Interrupt level stacks
Level    Called UnusedSize  Name
  1  1044914134   74689000  Network interfaces
  2      111040   85729000  DMATimer Interrupt
  3           0   90009000  PA Management Int Handler
  4         736   86449000  Console Uart
  5           0   90009000  OIRError Interrupt
  7    45261558   85729000  NMI Interrupt Handler

System was restarted by bus error at PC 0x6084C0E4, address 0xFFF0 at 213620 UTC Mon Sep 12 2016
7200 Software (C7200-JK9S-M), Version 12.4(3), RELEASE SOFTWARE (fc2)
Technical Support httpwww.cisco.comtechsupport
Compiled Fri 22-Jul-05 0911 by hqluong
Image text-base 0x6000905C, data-base 0x62AB2000


Stack trace from system failure
FP 0x65F31FA8, RA 0x6084C0E4
FP 0x65F31FF0, RA 0x61F9AE00
FP 0x65F32008, RA 0x61F8EA0C
FP 0x65F32038, RA 0x61FD9F48
FP 0x65F320A0, RA 0x61FD9A3C
FP 0x65F320B8, RA 0x61FDC0E8
FP 0x65F320D8, RA 0x61FBF4D4
FP 0x65F32100, RA 0x61FC43D8

I'm unsure if this is pointing to a hardware fault or if it's a bug in the iOS that caused the crash. Any advice to get me in the right direction would be helpful.

Thanks

1 Accepted Solution

Accepted Solutions

Joseph W. Doherty
Hall of Fame
Hall of Fame

Disclaimer

The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.

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In no event shall Author be liable for any damages wha2tsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.

Posting

Assuming it's a software issue, and considering your IOS version is early in the 12.4 train, you might just try moving to a later 12.4 version.

View solution in original post

2 Replies 2

Joseph W. Doherty
Hall of Fame
Hall of Fame

Disclaimer

The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Usage of this posting's information is solely at reader's own risk.

Liability Disclaimer

In no event shall Author be liable for any damages wha2tsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage.

Posting

Assuming it's a software issue, and considering your IOS version is early in the 12.4 train, you might just try moving to a later 12.4 version.

Thank you for your input, Peter. I'll be moving to a later version.

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