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Upgrading FMC to 6.1.0: Cannot access AMP Management

ruben.omez
Level 1
Level 1

After upgrading our FMC from 6.0.1 to 6.1.0, we cannot access AMP > AMP Management. 

We receive following message: An error occurred while fetching page data. Please reload the page and try again.

After clicking OK, we cannot add an AMP Cloud connection because the cloud name field is empty...

I already imported a backup in a freshly installed FMC 6.1.0, but the problem remains...

There is a very similar bug known: CSCvb27732 FMC: Unable to access Devices under Management page on FMC

Somebody else who experienced the same issue? Any solutions available?

In parallel, a case has been logged @cisco...

Thanks.

Ruben

4 Replies 4

ruben.omez
Level 1
Level 1

Problem has been solved thanks to Cisco TAC.

For our case, following 2 commands did the trick (you must be root):

root@firepower:~# OmniQuery.pl -db mdb -e "select * from fireamp_cloud"
getting filenames from [/usr/local/sf/etc/db_updates/index]
getting filenames from [/usr/local/sf/etc/db_updates/base-6.1.0]
+------------------+----------+------------+------------------+------+---------- +
| uuid | name | last_event | domain_uuid | data | obj_uuid |
+------------------+----------+------------+------------------+------+---------- +
| ▒▒;A▒2^▒ | EU Cloud | 0 | ▒v▒▒▒▒▒im▒ԛb_ | | |
+------------------+----------+------------+------------------+------+---------- +
ERROR

Check Syntax.

----------------------------
OmniQuery v2.1
(c) 2016 Cisco Systems, Inc.
.:|:.:|:.
----------------------------

mdb>


root@firepower:~# OmniQuery.pl -db mdb -e "truncate fireamp_cloud"
getting filenames from [/usr/local/sf/etc/db_updates/index]
getting filenames from [/usr/local/sf/etc/db_updates/base-6.1.0]
No results.

----------------------------
OmniQuery v2.1
(c) 2016 Cisco Systems, Inc.
.:|:.:|:.
----------------------------

mdb>

I have a fmc with same error, and these two commands dont fix. Do you have another sugestions?

Tks

Thanks a lot!, it worked great for me. I just signed shelled in as admin then "sudo" the two commands and it worked. Notice that you don't run the second command from within the "mdb>" prompt but from the "admin@firepower:~#" prompt same as the first command.

Thanks again.

core.it01
Level 1
Level 1

We also faced the same problem. Cisco TAC solved the problem as the way mentioned here.

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