Thanks Patrick

Where would I find the XMPP  and the CMA log files?

In CMS I see only the event logs

Thanks

Jan

Hi , did you solve it? I have the same problem. Regards

OP's issue was due to a missing _xmpp-client SRV record. See a few replies down from yours, and you'll see he found and fixed the issue. 

Hi, sorry for the delay and thanks for your answer. So I understand its a dns problem , but I also have some doubts about configuration , can you help me:

I have a cms server running with hostname cms1 and domain domain.com ip 10.186.99.34

I have AAA records internal  to resolve this fqdn : cms.domain.com

I have srv records pointing to that fqdn:

DNS SRV record for _xmpp-server._tcp for port 5269 resolving to cms1.domain.com

and

DNS SRV record for _xmpp-client._tcp for port 5222 resolving to cms1.domain.com

in cms cli I have:

ptlissvcms> xmpp
Enabled                 : true
Clustered               : false
Domain                  : join.domain.com
Listening interfaces    : a
Key file                : acanolab.key
Certificate file        : acanolab.crt
Max sessions per user   : unlimited
STATUS                  : XMPP server running

ptlissvcms> xmpp callbridge list
 ***
Callbridge : acanolabcb
Domain     : join.domain.com
Secret     : xpto
ptlissvcms>

ptlissvcms> dns
VM DNS Configuration
{
    "status": "running",
    "forward zones": [
        {
            "domain name": "domain.com",
            "server ip": "10.186.99.50"
        },
        {
            "domain name": "domain.com",
            "server ip": "10.186.99.54"
        },
        {
            "domain name": ".",
            "server ip": "10.186.99.50"
        },
        {
            "domain name": ".",
            "server ip": "10.186.99.54"
        }
    ],
    "User configured RRs": [
        "_xmpp-client._tcp.join.domain.com. 120 IN SRV 10 10 5222 join.domain.com."

Web bridge settings

Guest account client URI: https://join.domain.com

Guest account JID domain: join.domain.com

And in CMS WEB GUI -> Configuration I have:

XMPP server settings

Unique Call Bridge name : acanolabcb

Domain: join.warpcom.com  ->

Server address : 10.186.99.34:5223

But when I query DNS in CMS CLI I got no results:

ptlissvcms> dns lookup SRV _xmpp-client._tcp.domain.com
Trying _xmpp-client._tcp.domain.com
--------------------------------------------------------------------------------

DNAME:        cms1.domain.com.
PRIORITY:     10
WEIGHT:       10
PORT:         5222
DNSSEC SECURE:NO

A RESULTS FOR cms1.domain.com.
Trying cms1.domain.com.
10.186.99.34 (IS NOT DNSSEC SECURE)

AAAA RESULTS FOR cms1.domain.com.
Trying cms1.domain.com.
No results

--------------------------------------------------------------------------------
ptlissvcms>

I think its because my confusion about join.domain.com and domain.com , i try to use internally different domain because domain.com its used for S4B environment.

Regards

Hi , for now the problem is solved with creation of 2 srvs xmp_client and xmpp_server , and the change of xmpp domain to domain.com in Cli and Web GUI.

Regards

Hi,

When I SFTP to the CMS I see a log file, and when I check after a login failure I see:

INFO : login request received - session:0 user:1 password:1
INFO : Session 7FAF06E34020 activated - 1 currently active
INFO : No DNS SRV records for _xmpp-client._tcp.home.local
INFO : XMPP connection dropped while session was live for reason 2
INFO : Session 7FAF06E34020 moving from state idle to disconnected
INFO : XMPP connection dropped while session was live for reason 0
INFO : Session 7FAF06E34020 moving from state disconnected to disconnected
INFO : Session 7FAF06E34020 destroyed (0 active, cumulative 1)

Seems that an SRV record is required, I shall do some extra reading

Thanks

Jan

hi  huizinga2

I too see the same issue ,, i am using  CMS app and  WebRTC to  login  internally from  local lan, but could not  login.  the  error as shown above . iam in   single split server setup,,,  my  SRV  record  points to  loadbalancer  internal  interface a  IP address .

_xmpp-client._tcp.moj.gov.sa     -  5222    resolve to--  internal ip address of  loadbalancer _xmpp-server._tcp.moj.gov.sa  --5269  -   resolve to  -internal ip address of load balancer

below are the errors is see in edge server  ....additionally ..

Even though ldap sync is complete ,,but i dont see any users listed   under  :STATUS -> Users...

login request received - session:0 user:1 password:1
Dec 6 14:48:11 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 activated - 1 currently active
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : XMPP connection dropped while session was live for reason 1
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 moving from state idle to disconnected
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : XMPP connection dropped while session was live for reason 0
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 moving from state disconnected to disconnected
Dec 6 14:48:14 user.info cmsedge webbridge: INFO : Session 7F3B02BC5020 destroyed (0 active, cumulative 1)

well there was some issue with  filter part in Ldap section !

take care with space id ,,and filter  with out this  cms will not work.