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UC560 : Busy/engaged tone - replace with message

ITVCISCO1
Level 1
Level 1

Hi,

I have a customer with a UC560 phone system. Their main number goes to a blast group then users forward call to relevant extension. If the relevant extension is busy is it possible to get a message prompt stating said person is not available and puts them on hold then retries before going to voicemail ? This feature would need to be available for all extensions(20 -30).

Hope that makes sense.

Thanks

Duval 

5 Replies 5

sudhagup
Level 1
Level 1

Hi Duval,

Please refer to below document::

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/unity_exp/rel8_5/user/guide/voicemail/enu/85vu-enu.pdf

and topic:: Managing Greetings 

Hi Sudhagup,

Thanks for this , will give a try and let you know.

Did it work?

It worked on my test system. I'm waiting on the user to get back to me but I think this will be the best option for them.

Good to hear that !!!

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