12-01-2016 09:18 AM - edited 03-15-2019 06:24 AM
In our UCCX system after a Supervisor finishes a call they go "Not Ready" but we want them to go into "Ready" state. The agents work as expected only the Supervisors have this issue. Is there a setting to fix this?
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12-01-2016 03:28 PM
If you go to the resource Subsystem>RMCM>resources click on the user and to they have Automatic Available enabled?
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