SG550XG stack fails every day with Fatal Error

radek.vybiral · ‎12-05-2016

Hello,

stack of two SG550XG-24 switches lost connection once or two per day.

Connected together using: SFP-H10GB-CU1M.

Last firmware v2.2.5.68

Is it software or hardware bug?

Thanks

Fatal Error log:

Dec 05 08:29:31 10.173.0.82 local7.info %AAA-I-DISCONNECT: http connection for user admin, source 10.173.3.111 destination 10.173.0.82 TERMINATED
Dec 05 08:30:20 10.173.0.82 local7.info %AAA-I-CONNECT: New http connection for user admin, source 10.173.3.111 destination 10.173.0.82 ACCEPTED
Dec 05 08:36:59 10.173.0.82 local7.notice %SYSLOG-N-LOGGING: Logging started.
Dec 05 08:37:01 10.173.0.82 local7.warn %STP-W-PORTSTATUS: te1/0/16: STP status Forwarding
Dec 05 08:37:17 10.173.0.82 local7.warn %LINK-W-Down: te2/0/1
Dec 05 08:37:17 10.173.0.82 local7.warn %LINK-W-Down: te2/0/9
Dec 05 08:37:18 10.173.0.82 local7.info %LINK-I-Up: te2/0/15
Dec 05 08:37:22 10.173.0.82 local7.warn %STP-W-PORTSTATUS: te2/0/16: STP status Forwarding
Dec 05 08:37:22 10.173.0.82 local7.warn %STP-W-PORTSTATUS: te2/0/17: STP status Forwarding
Dec 05 08:37:31 10.173.0.82 local7.notice %STCK SYSL-N-UNITMSG: UNIT ID 2,Msg:%SYSLOG-N-LOGGING: Logging started.
Dec 05 08:38:43 10.173.0.82 local7.info %AAA-I-CONNECT: New http connection for user admin, source 10.173.3.111 destination 10.173.0.82 ACCEPTED
Dec 05 08:38:48 10.173.0.82 local7.info %INIT-I-Startup: Warm Startup
Dec 05 08:43:09 10.173.0.82 local7.info %AAA-I-DISCONNECT: http connection for user admin, source 10.173.3.111 destination 10.173.0.82 TERMINATED
Dec 05 08:46:22 10.173.0.82 local7.info %AAA-I-CONNECT: New http connection for user admin, source 10.173.3.111 destination 10.173.0.82 ACCEPTED
Dec 05 08:50:33 10.173.0.82 local7.warn %LINK-W-Down: te1/0/17
Dec 05 08:50:33 10.173.0.82 local7.info %LINK-I-Up: te1/0/17
Dec 05 08:52:52 10.173.0.82 local7.warn %LINK-W-Not Present: Po3
Dec 05 08:57:07 10.173.0.82 local7.info %COPY-I-FILECPY: Files Copy - source URL running-config destination URL flash://system/configuration/startup-config
Dec 05 09:03:47 10.173.0.82 local7.info %AAA-I-DISCONNECT: http connection for user admin, source 10.173.3.111 destination 10.173.0.82 TERMINATED
Dec 05 11:59:26 10.173.0.82 local7.warn %LINK-W-Down: te1/0/17
Dec 05 11:59:30 10.173.0.82 local7.warn %STP-W-PORTSTATUS: te1/0/17: STP status Forwarding
Dec 05 12:07:30 10.173.0.82 local7.info %STCK SYSL-I-UNITMSG: UNIT ID 1,Msg:%MLDP-I-CONNECT: Connection to Unit 2 is established.
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/10
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/11
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/13
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/15
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/17
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/18
Dec 05 12:07:58 10.173.0.82 local7.warn %LINK-W-Down: te1/0/23
Dec 05 12:07:58 10.173.0.82 local7.info %LINK-I-Up: te1/0/15
Dec 05 12:07:58 10.173.0.82 local7.info %LINK-I-Up: te1/0/13
Dec 05 12:07:58 10.173.0.82 local7.info %LINK-I-Up: te1/0/16
Dec 05 12:07:59 10.173.0.82 local7.info %TRUNK-I-PORTADDED: Port te1/0/14 added to Po2
Dec 05 12:08:01 10.173.0.82 local7.warn %LINK-W-Down: te1/0/14
Dec 05 12:08:01 10.173.0.82 local7.warn %TRUNK-W-PORTREMOVED: Port te1/0/14 removed from Po2
Dec 05 12:08:01 10.173.0.82 local7.info %LINK-I-Up: te1/0/13
Dec 05 12:08:11 10.173.0.82 local7.info %AAA-I-CONNECT: New http connection for user admin, source 10.173.3.111 destination 10.173.0.82 ACCEPTED
Dec 05 12:08:14 10.173.0.82 local7.alert %STCK SYSL-A-UNITMSG: UNIT ID 1,Msg:%2SWPORT-F-Failed2ConvertPort: - failed to validate ifIndex -1 relativeIf -1 ***** FATAL ERROR ***** Reporting Task: EVRX. Software Version: 2.2.5.68 (date Aug 4 2016 time 19:34:42) ros(HOSTG_fatal_error+0x14) [0x250ebc] ros(OSSYSG_fatal_error+0x148) [0x792804] ros() [0x5c6d04] ros(SW2C_port_get_customer+0xb0) [0x9c9e5c] ros(SW2C_packet_rx_handler+0x44c) [0x9e1128] ros() [0xa0006c] ros() [0xa002d0] /lib/libp2linux.so.1(+0x3aa4) [0xb6f35aa4] /lib/libpthread.so.0(+0x6e64) [0xb6f10e64] ***** END OF FATAL ERROR ***** ***** END OF FATAL ERROR *****

Michal Bruncko · ‎12-08-2016

Hi Radek

are you using original transceivers? if yes, then this topic is perfect subject for reporting to Support - Small Business Support Center (SBSC)

such fatal errors (usually caused by software or hw bugs) are hard to investigate by community as they are very vendor specific and mostly with inability to troubleshoot due to closed source of operating systems running on devices. but of course there are some exceptions :)

radek.vybiral · ‎12-16-2016

Hi Michal,

thanks for your tip.

Right now we have found a workaround to use inbound management instead of out-of-band.

gfischer · ‎05-10-2017

I'm having same problem with a SG350XG-2F10:

%2SWPORT-F-Failed2ConvertPort:
- failed to validate ifIndex -1 relativeIf -1
***** FATAL ERROR *****
Reporting Task: EVRX.
Software Version: 2.2.8.4 (dat e Dec 21 2016 time 22:00:14)
ros(HOSTG_fatal_error+0x14) [0x2510a4]
ros(OSSYSG_fatal_error+0x148) [0x7929cc]
ros() [0x5c6ecc]
ros(SW2C_port_get_customer+0xb 0) [0x9ca3fc]
ros(SW2C_packet_rx_handler+0x44c) [0x9e16c8]
ros() [0xa0060c]
ros() [0xa00870]
/lib/libp2linux.so.1(+0x3aa4) [0xb6f40aa4]
/lib/libpthread.so. 0(+0x6e64) [0xb6f1be64]
***** END OF FATAL ERROR *****