WebEx conversion fails

daniel-andreasen · ‎12-06-2016

Hi,

I'm trying to convert a WebEx meeting recording with the Network Recording Player and no matter quality or file format chosen, the status always changes to Failed, when reaching 100%.

Any ideas about what to do?

ericnbauer · ‎03-09-2017

I have this same problem too. I am using a PC to convert from .ARF to .MP4. Everytime I convert, the conversion tool gets to 99% and then fails. I have spoken to Cisco support and followed their instructions to download different versions of the Network Player. I experience the same 99% fail with each version I installed. I've looked online for different solutions. I get the sense that I either need to work with Cisco to resolve this or purchase external software.

I was hoping that Cisco support could have provided an answer or solution to this problem.

Dan Lukes · ‎03-09-2017

May be, but not here. CSC is volunteer and customer self-support project. Noreover, there's no community dedicated to Network Player.

Don't expect Cisco support response here. You should contact Cisco support if you wish to speak with Cisco support staff.