Courtesy call back CVP Label remove

Unanswered Question
Dec 14th, 2016
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Dear Team,

 

 We have implemented courtesy call back in version 11.0.1 and working fine , but call back offer calls cli label is showing as CVP_11_0_0_0_3 with ANI .

Please find  attached snapshot , please let me know how to  remove the label for CCB call back callers .

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Saravanan Chinnaiyan Wed, 12/14/2016 - 04:14
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Hi Ram,


It seems CVP appinfo header passing to CUCM. Pls try removing appinfo from gateway on SIP profile. Or else try sending customize sip header from CVP OAMP.


Regards

Saravanan

Ramamoorthy Sha... Fri, 02/17/2017 - 08:19
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Hi Saravanan, 

We have configured “clid strip name “ under pots dial-peer for CVP-serviceability leg.

Now CVP label is not displayed on Agent IP Phone .

Thanks & Regards,

S. Ram 

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