Courtesy call back CVP Label remove

Unanswered Question
Dec 14th, 2016
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Dear Team,


 We have implemented courtesy call back in version 11.0.1 and working fine , but call back offer calls cli label is showing as CVP_11_0_0_0_3 with ANI .

Please find  attached snapshot , please let me know how to  remove the label for CCB call back callers .

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Saravanan Chinnaiyan Wed, 12/14/2016 - 04:14
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Hi Ram,

It seems CVP appinfo header passing to CUCM. Pls try removing appinfo from gateway on SIP profile. Or else try sending customize sip header from CVP OAMP.



Ramamoorthy Sha... Fri, 02/17/2017 - 08:19
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Hi Saravanan, 

We have configured “clid strip name “ under pots dial-peer for CVP-serviceability leg.

Now CVP label is not displayed on Agent IP Phone .

Thanks & Regards,

S. Ram 


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