12-29-2016 10:20 PM - edited 03-21-2019 09:02 AM
can anyone help me please? i been trying to reset my un500 to factory defaults, but its asking to download http://www.cisco.com/go/uc500swpk. where can i get the software at?
12-30-2016 12:10 AM
It's the fourth time you are asking the same question within few minutes. I responded you in the other thread you placed your question to. Thus read Error trying to upgrade to 7.0.2 please.
Delete this superfluous thread, please (red button in upper right corner).
02-07-2017 03:57 AM
Hi,
It seems you were trying to do it from CCA and getting this error.
If that is the case, please follow CLI method to do the same.
At first you need to reset CUE and then CME. Please follow the method mentioned below::
Voicemail CUE reset:
iOS Reset:
Once rebooted, plug a laptop into one of the internal ports and set it for DHCP. You will be provided a 192.168.1.X address. Connect to 192.168.10.1 with your CCA and you can start the wizards.
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