I need some data from the "Team State Report" & some from "Voice CSQ Summary Report" in a custom report. It was my understanding that this was not achievable in 9.x. Is this still true in 10.6?
Additionally, I need to set a threshold on two fields. For example, on the Team State Report, i need duration to be changed to red text ONLY if "Current State" == Not Ready and "Duration" > 00:30:01, is this possible?
To create custom reports on UCCX 10.6 you would need to deploy a full, standalone version of CUIC. Once the report has been created it can be exported and run on the co-resident version of CUIC on the UCCX server.
The standalone version of CUIC is unfortunately a chargeable item.
I believe that this changed in 11.5 where you get a license (UCCX Premium only iirc) for the standalone CUIC with the product.
Please rate if helpful.