01-03-2017 02:12 PM - edited 03-14-2019 04:54 PM
All,
I need some data from the "Team State Report" & some from "Voice CSQ Summary Report" in a custom report. It was my understanding that this was not achievable in 9.x. Is this still true in 10.6?
Additionally, I need to set a threshold on two fields. For example, on the Team State Report, i need duration to be changed to red text ONLY if "Current State" == Not Ready and "Duration" > 00:30:01, is this possible?
Solved! Go to Solution.
01-04-2017 03:01 AM
Hi,
To create custom reports on UCCX 10.6 you would need to deploy a full, standalone version of CUIC. Once the report has been created it can be exported and run on the co-resident version of CUIC on the UCCX server.
The standalone version of CUIC is unfortunately a chargeable item.
I believe that this changed in 11.5 where you get a license (UCCX Premium only iirc) for the standalone CUIC with the product.
Please rate if helpful.
01-04-2017 03:01 AM
Hi,
To create custom reports on UCCX 10.6 you would need to deploy a full, standalone version of CUIC. Once the report has been created it can be exported and run on the co-resident version of CUIC on the UCCX server.
The standalone version of CUIC is unfortunately a chargeable item.
I believe that this changed in 11.5 where you get a license (UCCX Premium only iirc) for the standalone CUIC with the product.
Please rate if helpful.
01-04-2017 07:44 AM
Thank you James,
Do you happen to have any info in regards to my inquiry of a combined threshold?
01-06-2017 04:16 AM
Adan, what you are looking there is a new feature that had been introduced in 11.5 UCCX only which allows to create a threshold using combination of fields. Refer below:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/release/guide/RCCT_BK_U98D7FB5_00_uccx-solution-release-notes-115/RCCT_BK_U98D7FB5_00_uccx-solution-release-notes-115_chapter_011.html#RCCT_TP_CABA6AD6_00
It will not be there in 10.6
Regards
Deepak
01-06-2017 01:44 PM
As always, thank you for the info Deepak.
02-10-2017 02:08 PM
Hi Adan, what did you ultimately end up doing to solve the combining of 2 separate reports? Did you somehow use the already existing SPs or come up with a crazy select command to accomplish it? Trying to do similar. Thanks
02-16-2017 09:38 AM
I actually created a Dashboard that displays both reports and displayed it as a slide show with 10 second intervals.
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