CDR PROBLEMS HELP PLEASE

y.martinezperez · ‎02-03-2017

Hello

I would appreciate the support that you can give me, my call rating system is not receiving the Callmanager information so it is not processing the data, the tftp communication between the two servers is established.

I was thinking about restarting the PBX or CDR service.

That may be what is happening.

Best regards

Jaime Valencia · ‎02-03-2017

If you run a CDR report do you get current data?

HTH

java

if this helps, please rate

y.martinezperez · ‎02-06-2017

Hello Jaime

Yes, I get CDR report on the callmanager

y.martinezperez · ‎02-15-2017

Hi

Any Answer about this theme

Jonathan Schulenberg · ‎02-22-2017

CUCM doesn't support TFTP for CDR file exports. You must use FTP or SFTP. You can restart the Cisco CDR Repository Manager or CDR Agent process by going to the Cisco Unified Serviceability window and selecting Tools > Control Center > Network Services if you want.

It's more likely that either the FTP connection is failing to be established in the first place or the FTP PUT command is failing. It's probably easiest to look at the logs of the FTP server to see where this goes wrong.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_5_1/Admin/cucm_b_serviceability-admin-guide-1151su1/cucm_b_serviceability-admin-guide-1151su1_chapter_0110.html#CUCM_TP_C7DF8E5B_00