Can't get messages to backup using COBRAS Export with Unity Connection 8.6

csedlmeier · ‎02-07-2017

Dear all.

We want to bring all voicemail messages from our old Unity 8.6 to our new installed Unity Connection 11.0.1

We already could get backup from all users but now we want to get backup of all voicemail messages with Cobras and got following messages:

[Thread 001], [17.02.07 03:55:26], (error) Failed establishing IMAP connection for message backup. Client error=Failed to connect to Connection mailstore with super user IMAP access in AttachViaImap. IMAP Client error=ChilkatLog:
Login:
    DllDate: Oct 19 2016
    ChilkatVersion: 9.5.0.62
    UnlockPrefix: LNDBRGIMAPMAILQ
    Architecture: Little Endian; 32-bit
    Language: .NET 4.5
    VerboseLogging: 0
    login: cobra
    greeting: * OK UMSS IMAP4rev1 Server Completed

    authenticateLogin:
      loginImap:
        ConnectionType: Unencrypted TCP/IP
      --loginImap
      isOK:
        serverResponse: aaab NO Logon failure: unknown user name or bad password.
      --isOK
    --authenticateLogin
    Failed.
--Login
--ChilkatLog

[Thread 001], [17.02.07 03:56:01], Unable to log into Connection to extract messages. Review the output below and the help file for details and troubleshooting steps.

I would be happy if you have any tips. We want to migrate at Thursday.

Thanks in advanced.

Christian

Brandon Buffin · ‎02-07-2017

The error below indicates an authentication problem.

NO Logon failure: unknown user name or bad password.

Are you using the CUC admin account?

Brandon

csedlmeier · ‎02-07-2017

My partner was checking user but it was not the case. It seem it depend on our unrestricted version of Unity connection.

5 Minutes ago we found following docu (see attachement) and it seem it works.

Export was working now.

But now we have an issue with import... :-(