UCCX 11.5 Error while performing the operation. Please look into logs for more information.

Unanswered Question
Feb 12th, 2017

Dear All,


we have CUCM 11.5.1.10000-6 and UCCX 11.5.1.10000-61 in lab environment when I try to create CCG they give me this error "Error while performing the operation. Please look into logs for more information.".


I check the computability matrix, JTAPI resync it's fine ?


any idea ?


Regards,

Ahmad Kefaya

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luhidalg Thu, 02/16/2017 - 17:47

Hello, 


For how long your LAB is been running? Over 60 days possibly?


If we are we using the Demo licensing on CUCM , there is a chance Licensing is restricting the creation of CTI ports. 


Have you rebooted the CUCM server? every time you reboot  1 day  grace period become available.

 

Otherwise is likely we are hitting this defect: 


https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup71611/?referring_site... 



ahmadmkefaya Fri, 02/17/2017 - 13:54

Hello,


thank you for your replay.


it's fresh installation and it's working with premium license in both server "CUCM and UCCX".


for the bug that you mention I see that this bug is fixed in version 11.5.


I deleted UCCX 11.5 and install 11.0 and it's working fine.


Regards,

Ahmad Kefaya

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