UCCX 11.5 Error while performing the operation. Please look into logs for more information.

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Feb 12th, 2017
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Dear All,

we have CUCM and UCCX in lab environment when I try to create CCG they give me this error "Error while performing the operation. Please look into logs for more information.".

I check the computability matrix, JTAPI resync it's fine ?

any idea ?


Ahmad Kefaya

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luhidalg Thu, 02/16/2017 - 17:47
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For how long your LAB is been running? Over 60 days possibly?

If we are we using the Demo licensing on CUCM , there is a chance Licensing is restricting the creation of CTI ports. 

Have you rebooted the CUCM server? every time you reboot  1 day  grace period become available.


Otherwise is likely we are hitting this defect: 


ahmadmkefaya Fri, 02/17/2017 - 13:54
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thank you for your replay.

it's fresh installation and it's working with premium license in both server "CUCM and UCCX".

for the bug that you mention I see that this bug is fixed in version 11.5.

I deleted UCCX 11.5 and install 11.0 and it's working fine.


Ahmad Kefaya


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