02-12-2017 10:10 PM - edited 03-14-2019 05:02 PM
Hi,
We are using Finesse with Live data statistics for Live data . Agent and Skill Group status reports on Finesse Supervisor desktop layout .
Same finesse we are using second tap for EIM WIM Login page . I tried using HTTPS with FQDN name .
Finesse version : 11.0.1
IE Version : 11.0.9600
UCCE : 11.0.2
If I disabled compatibility view – I am able to see the Live data reports , but not able to get EIM WIM login window
If I enabled compatibility mode – I am not able to get Live data reports it was blank , but able to login EIM WIM login window
Please let us know , how we can achieve both the features using IE .
Mozilla can’t support EIM WIM gadgets using Live data & EIM WIM
Thanks & Regards,
S. Ram
02-12-2017 10:37 PM
Appears like a Bug to me, please go through CSCuu18876 , though it's fixed in 11.x .
Also please check if you have given any special characters as the password, i had read that in few threads that finesse gives issues if it has a special character in the password.
The last step would be checking Administrator right's to Supervisors, if so please remove the Administrator rights and have a check.
Regards,
Anoop
02-15-2017 12:56 AM
Hi Anoop,
There is no special character in password .and there is no administrator rights for supervisor .
My doubt is when I enabled Compatibility mode in internet explorer finesse , live data team and Skill group statistics are blank .
If I removed from compatibility mode finesse , live data team and Skill group statistics are working fine .
But we need to use the EIM WIM gadget in finesse second window . If I removed compatibility mode , we are not able to get the EIM WIM login window .( its showing only the Table not the login name and image )
Thanks & Regards,
S. Ram
02-15-2017 11:04 PM
Hi Ram,
Please feel free to try the following on your Internet Explorer
Internet Options -> Security Tab -> Trusted Sites -> Custom Level
Under Miscellaneous
Display Mixed Content - Set to Enable.
Please let me know , if it works
Regards,
Anoop
02-20-2017 01:10 AM
Hi Anoop,
I have verified and found the above setting is enabled .Please let us know how to fix it .
Ram.S
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