Finesse supervisor wants to hide from agent views

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Feb 14th, 2017
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We have an odd question from one of our Finesse call center supervisors, or at least I think it's odd.  This supervisor would like to remain invisible to his agents while he is logged in, allowing him to monitor without them knowing he is logged in and what state he is in.

We have UCCX 10.6.


thanks!

Carolyn

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Sean Vaidya Thu, 02/16/2017 - 11:13
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I can't think of any way to do that.

Live reporting in CUIC?

This is typically what workforce solutions are made for.

Gabriel Saavedra Fri, 02/17/2017 - 13:18
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You can try developing your own statistics gadget and hide your supervisors there.


HTH


Gabriel

Thomas Johannesen Wed, 02/22/2017 - 05:37
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Put him/her in another team, and make him an supervisor for the teams he/she like to monitor 

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