All Configuration for Finesse Administration suddenly went missing UCCX version 11.5

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Feb 15th, 2017
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We faced an issue, wherein we lost all the configuration on the Finesse Admin, this included the assignment of the Not Ready/Wrap Up reason code for the designated team as well as the desktop layout that we had configured on their Finesse. I check the logs on the Finesse and I see Fatal error on the logs during the time of the incident. This is the first time we had encountered this issue.

UCCX 11.5 in HA

CUCM 11.0 Pub-Sub

For your assistance. 

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Sean Vaidya Thu, 02/16/2017 - 10:41
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Highly recommend taking a quick copy of a backup before this problem occurred. 

I'm not sure what the problem is here, but having a copy of the backup before it get's overwritten will provide a last resort.

Sean Vaidya Thu, 02/16/2017 - 10:43
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Did this happen with a specific team or globally?

Jonathan Schulenberg Sat, 02/18/2017 - 21:12
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It sounds like you are hitting CSCvc94563. I believe there is an ES for it but you'll need to open a TAC case to get it.

rahzby.talukder Sun, 02/26/2017 - 18:42
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Hi All,

Thank you for your reply. I already opened a TAC case for this and found the below defect.

CSCvc94546 :
CSCvc94563 :

According to Cisco, this should be fixed in Version 11.6, however it is not yet released.

Thank you

Bowen Qin Tue, 02/28/2017 - 15:55
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11.5 give me a lot of headache, CUIC configuration keep missing and reset as well. 


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