I have really unusual problem with Cisco Contact center at location of our customer. There we've installed Cisco CM 6.1 and UCCX Premium 7.0(2). The customer has about 25 agents and his request was to have recorded every call between agents and their clients. Everything worked excellent, with no problems.
When we installed GSM Gateway, to route calls on GSM network between all agents and their couriers on the field, number of recorded calls on call center was significantly increased. Since than, problems with recording started.
Working time is 8:00 - 17:00 and in that period every calls needs to be recorded. Now we have problem because UCCX everyday just stops recording for all agents and tomorrow it continues at 8:00 normally like nothing happened. For example, in last week recording service stopped working one day at 12:30, next day at 14:10, next day at 13:40 and so on...
Per day, amount of recorded materials is 1,8GB - 2,8GB, so there is no some rule to stop recording with the same disk space usage for that day.
When UCCX doesn't do recording, agents still send RTP stream to UCCX, also restarting of recording services on UCCX doesn't help.
Have anyone ever seen this situation, and if you can help me with any suggestion, I would be very thankful.
Sorry for my bad English.