We are upgrading the UCCX 10.6 and will be utilizing CUIC and Finesse. I've been doing some research but can't yet find a definitive answer on Primary to Secondary server failover. I was curious about the following scenarios
If a user is using CUIC on the primary server and the secondary server fails, will they be automatically redirected to the secondary CUIC URL?
Same question for Finesse.
If not, do we need to create a secondary IP address in the DNS for he primary CCX server, pointing to the secondary CCX server? Is there some other common workaround?