Solved: Forwarding directly to voicemail (unity 11.5.1)

brennan.bernard.b · ‎02-15-2017

Hi

I'm a complete newbie with this VOIP stuff.

How can I set up Unity Connection to allow my staff to forward calls directly to a users voicemail?

The way it is setup now we just can forward to an extention and have to wait for it to ring out.

Thanks

Jaime Valencia · ‎02-16-2017

This is old but still works

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/26862-transfer-voicemail.html

HTH

java

if this helps, please rate

View solution in original post

Dennis Mink · ‎02-15-2017

If you go to CUCM and check what the number of the voicemail huntpilot is, you can callforward all a phone directly to Voicemail, using the same voicemail huntpilot number of the forwarding phone.

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brennan.bernard.b · ‎02-15-2017

Thanks for the reply.

We don't have a voicemail huntpilot.

I should clarify, we didn't setup this system so I may need to add things.

I have copied a pre-existing HP. How do I configure it? Can you point me to a KB article?

Thanks

Jaime Valencia · ‎02-16-2017

This is old but still works

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/26862-transfer-voicemail.html

HTH

java

if this helps, please rate

brennan.bernard.b · ‎02-16-2017

Thank you. Worked like a charm.