SPA525G2 freezes or drops connect when picking up a Park call.

itdirec2005 · ‎02-17-2017

Hello,

I have a UC540W at the main office and 6 SPA525G2 phones at branch office running VPN. Only one phone (ext.133) is having issues with park call, constantly freezes & drops call connection when picking up the transfer call.

I had a case open last month and Cisco support asked me to delete and re-add a new phone in CCA. That worked till yesterday and same problem occurred. Other 5 phones are working fine that bothers me. I already replaced the phone with a new one. I don't know what else.

Any suggestion will be appreciated.

Thanks,

Ken

Philip D'Ath · ‎02-19-2017

Swap two users phones, and see if the issue follows the extension number or the physical phone.

If it follows the phone it must be a hardware issue.

If it follows the extension then it is a software or configuration issue.

sudhagup · ‎02-19-2017

Hi,

try to delete and re-config the ephone-dn.