UCCX incoming call can't display ANI

bo liu · ‎02-22-2017

Hi everyone

i have a problem . i use UCCX for a small CC,

When the call from IVR to a agent , the agent cant' see the user ANI ,just can see the CTI RP,until the agent answer the call

I known CUCM with Unity Connection have this problem , need change Display Original Calling Number on Transfer From Cisco Unity.

but in this case is not valid

Chris Deren · ‎02-23-2017

Take a look at the "feature" to address it, I am not a fan as this brings up a pop-up window on the phone, but it's the only way to address it:

https://supportforums.cisco.com/discussion/11069611/uccx-consult-transfers-shows-cti-port-number-instead-clid

http://voiceprep.nl/index.php?option=com_content&view=article&id=190:clid-enable-for-uccx-usage&catid=32:unified-communications-ipt&Itemid=47