Solved: Setting a message when team is unavailable

ejdrijin1 · ‎02-27-2017

Hi,

We have a team that requested that they would like to set a message when the whole team is unavailable (for example when at a team meeting).

Can this be done? How is the best way to do it?

Thanks.

Ratheesh Kumar · ‎02-28-2017

Hi

The best way to do it is Cisco Unity Connection.

Way 1

> Forward calls to the VM after unanswered

> Create a call Handler in CUC

> Edit Greetings and Play/Record own recording

> After Greetings "Hang Up" ( Configuration in Call handler)

Way 2 (If you have single inbox configured)

> Create a user/mail box in CUC

> Create a dummy number in CUCM and assign VM to that number

> Forward calls to the dummy VM after unanswered

> Messages can reach your inbox ( if Single inbox is configured)

Regards

Ratheesh

View solution in original post

Wilson Samuel · ‎02-27-2017

Hi,

We will definitely need more information on this one.

CCM and CCX integration? Or Just a Call Pickup Group / Native Call Queuing ?

Regards

Wilson Samuel

PS: Plz rate all helpful posts

ejdrijin1 · ‎02-27-2017

Hi,

thanks for your reply

I have cucm. Yes, the members of this team are part of the same pickup group.

thanks.

Wilson Samuel · ‎02-27-2017

Setup a Voicemailbox with a personalized Standard Greeting with No Message option and let the Greeting be replayed again and again.

That should be the solution.

HTH

Plz rate all helpful posts

Chris Deren · ‎02-27-2017

Can or cannot be done depending on your applications involved as pointed correctly by Wilson.

Dennis Mink · ‎02-27-2017

You need Cisco Unity Connection to do this.

Please remember to rate useful posts, by clicking on the stars below.

Ratheesh Kumar · ‎02-28-2017

Hi

The best way to do it is Cisco Unity Connection.

Way 1

> Forward calls to the VM after unanswered

> Create a call Handler in CUC

> Edit Greetings and Play/Record own recording

> After Greetings "Hang Up" ( Configuration in Call handler)

Way 2 (If you have single inbox configured)

> Create a user/mail box in CUC

> Create a dummy number in CUCM and assign VM to that number

> Forward calls to the dummy VM after unanswered

> Messages can reach your inbox ( if Single inbox is configured)

Regards

Ratheesh