"Remove All Associated" : CUCM ver : How to remove Device Associations

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Mar 2nd, 2017
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I have searched a particular device (IP phone MAC) in CUCM (ver- and press the "Remove All Associated" button to remove the device from the lines/directory numbers (because the user has multiple lines. see the image attached). THIS REMOVE ALL THE DEVICES (Many MAC addresses) FROM THE APPLICATION USER. I thought this feature is to remove the searched device from all the associated lines/directory numbers. This can be replicated as follows. The danger is, if this application user is associated to UCCX (contact center), then all the associated devices associated with agents will be removed due to this functionality which will down the contact center.

------------------------------------------ how to replicate the issue ------------------------------------------------
i) Choose ‘Application User’ screen from ‘User Management’ drop-down menu.
ii) Choose the appropriate ‘Application User Profile’ from the screen presented.
iii) Choose ‘Device Association’ on the right from the ‘Application User Configuration’ screen
iv) In the ‘Device Association’ screen, find the desired device using the search window.
v) Select the correct devices by ticking the right box.
vi) Click on ‘Remove All Associated’.

The last step has resulted in ‘ALL’ associations being removed – not just the selected ones.

A) Is this function correct or is it a bug? Isn't it suppose to remove only the selected associations?

B) What is the function of ‘Remove All Associated’ button?

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Manish Gogna Fri, 03/03/2017 - 00:42
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I believe this is working as designed , i saw a TAC case a few months ago where a customer ran into the same issue. You may check with TAC if there is an enhancement to change this behavior.



samarawickrama Fri, 03/03/2017 - 00:57
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Hi Manish,

Thank you for your reply. Is there a way to find the conclusion of that TAC case or any description of this scenario? It seems to be it is misleading as it dissociates all devices rather the device selected!

Thank you.

Manish Gogna Fri, 03/03/2017 - 01:33
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  • Cisco Employee,

An internal bug was suspected, i do not see any further updates on that bug ( means the behavior is still the same ) and since it is internal it can't be shared. To get any further update on this you may open a  TAC SR.


samarawickrama Fri, 03/03/2017 - 02:31
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Hi Manish,

Thank you for that information.

I have created a TAC case for this. Is there a way that you can engage with that case? Please provide what you have found.

Thank you.

Manish Gogna Fri, 03/03/2017 - 07:31
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  • Cisco Employee,

You can message me the SR number and i can share the details with TAC engineer.


samarawickrama Fri, 03/03/2017 - 13:12
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Hi Manish,

Following is the TAC case.

SR: 681900757 : "Remove All Associated" : CUCM ver : Remove Device Associations

Thank you

kunalkawle Wed, 04/19/2017 - 03:27
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Hello Samarawickarma,

Just wanted to check if you get any fix for the above issue.

Is there any way we can hide/remove the Remove All Associated tab on CUCM.

We also have similar reports multiple times.


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