UCCX Drops some calls after Agent Pickup

Unanswered Question
Mar 19th, 2017
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HI All
We use UCCX 11 and CUCM 10.5

Several times , some calls are dropped as soon as the agent picks up the call.

It may be codec mismatch or not ? we enable 722 advertise .
you can check our script attached.


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Chris Deren Sun, 03/19/2017 - 07:36
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    2017 IP Telephony, Contact Center, Unified Communications

Indeed sounds like a codec issue if phone rings, but call drop upon answer.  You will need to review the MIVR logs from CCX and CUCM SDL logs.

Remon Adel Mon, 03/20/2017 - 05:18
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unfortunately ,at the time of this issue we didn't turn on traces .
but there are some other issues with this main issue .
1- some time this error message appear on finesse  when agent try to answer call "This operator can't be part of call"
2-some time call drop after agent pickup call and once it ring  it dropped .
3-some times after agent answer call ,agent listen to MOH not customer .


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