CLID display orignal number

Answered Question
Mar 20th, 2017
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Hello ,

I have issue with uccx 10.5.2.

After  the agent disconnect  call he must click exit.
Please review attached photo .

The issue started when I run command :

utils uccx icd clid enable.

http://voiceprep.nl/index.php?option=com_content&view=article&id=190:cli...

any idea ?

problem
Correct Answer by Chakshu Piplani about 3 months 1 week ago

This is the default behavior.

There is no way to display CLID apart from this popup.


Regards,

Chakshu Piplani

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Anoop Krishnan Mon, 03/20/2017 - 05:29
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Hi, 

Did you run this command in only one node in the cluster? 

If did you run this command in all the nodes, did you restart "Cisco Unified CCX Engine" service in the nodes?

Regards, 

Anoop 

iptsupport Mon, 03/20/2017 - 05:36
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I have one server .

The clid is working .

the issue that started after command "utils uccx icd clid enable":

After  the agent disconnect  call he must click exit to new call(we added picture) .


Anoop Krishnan Mon, 03/20/2017 - 06:09
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Apparently that's the only option, 

According to Release Notes

"When the CLID screen pops up on the phone screen, the Answer key is hidden below the CLID screen. You see two soft keys: Update and Exit. Press Exit to see the Answer key."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf


You can search for Caller ID support 

Regards, 

Anoop 

iptsupport Mon, 03/20/2017 - 06:26
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Is there a way to display  CLID without pops  window?

Correct Answer
Chakshu Piplani Mon, 03/20/2017 - 12:36
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  • Cisco Employee,

This is the default behavior.

There is no way to display CLID apart from this popup.


Regards,

Chakshu Piplani

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