In Supervisor Desktop, the "Current Oldest" column is showing there are calls in queue when there are not. It does not present a time for the longest waiting call. These numbers have been stuck like this for months. I have included a screen shot of what myself and the Supervisors of the department are seeing in SVD.
Running System version: 10.6.1.10000-39 of UCCX and SVD version 10.6.1.95
Is this a known issue and does anyone have a fix for it? Or do I need to get TAC involved?
Please restart Cisco Unified CCX Engine in after hours and that should take care of the issue. Possible defect: