Supervisor Desktop Errors

Answered Question
Mar 20th, 2017
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In Supervisor Desktop, the "Current Oldest" column is showing there are calls in queue when there are not. It does not present a time for the longest waiting call. These numbers have been stuck like this for months. I have included a screen shot of what myself and the Supervisors of the department are seeing in SVD.


Running System version: 10.6.1.10000-39 of UCCX and SVD version 10.6.1.95 


Is this a known issue and does anyone have a fix for it? Or do I need to get TAC involved?


Thanks,

Josh

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Correct Answer by Deepak Rawat about 1 month 4 days ago

Please restart Cisco Unified CCX Engine in after hours and that should take care of the issue. Possible defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux80930/?reffering_site...


Regards

Deepak

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sanjaydevan Wed, 03/22/2017 - 06:28
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Any chance that you check if all CTI ports are in service?


Regards

Devan. 

Sean Vaidya Wed, 03/22/2017 - 06:54
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I took a quick glance at bugs for the version and couldn't find anything similar.

Have you tried rebooting the nodes?

You might have to end up reaching out to tac on this, there's just too many possibilities. 

Josh K. Fri, 03/24/2017 - 08:14
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I restarted the Engine, and despite running into an error with a license file, this fixed the issue.

Thanks Deepak.


Josh

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