Solved: Supervisor Desktop Errors

Josh K. · ‎03-20-2017

In Supervisor Desktop, the "Current Oldest" column is showing there are calls in queue when there are not. It does not present a time for the longest waiting call. These numbers have been stuck like this for months. I have included a screen shot of what myself and the Supervisors of the department are seeing in SVD.

Running System version: 10.6.1.10000-39 of UCCX and SVD version 10.6.1.95

Is this a known issue and does anyone have a fix for it? Or do I need to get TAC involved?

Thanks,

Josh

Deepak Rawat · ‎03-22-2017

Please restart Cisco Unified CCX Engine in after hours and that should take care of the issue. Possible defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux80930/?reffering_site=dumpcr

Regards

Deepak

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sanjaydevan · ‎03-22-2017

Any chance that you check if all CTI ports are in service?

Regards

Devan.

seanvaid · ‎03-22-2017

I took a quick glance at bugs for the version and couldn't find anything similar.

Have you tried rebooting the nodes?

You might have to end up reaching out to tac on this, there's just too many possibilities.

Deepak Rawat · ‎03-22-2017

Please restart Cisco Unified CCX Engine in after hours and that should take care of the issue. Possible defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux80930/?reffering_site=dumpcr

Regards

Deepak

Josh K. · ‎03-24-2017

I restarted the Engine, and despite running into an error with a license file, this fixed the issue.

Thanks Deepak.

Josh