UCCX 10.x - Agent unable to do login

Unanswered Question
Mar 20th, 2017
User Badges:
  • " /> Participante em Destaque,

    Prêmio"Escolha dos membros": novembro de 2014

Hi Guys,


My Customer have the solution with UCCX 10.x. The link WAN between        stopped worked and the Agent should be to log in Local, but, didn´t worked. I verified the follow error message in the logs about LDAP.


nodeId:2}>.
2017-03-20 00:06:03:246 INFO STD0000 Starting preference change event dispatch thread.
2017-03-20 00:06:03:465 INFO STD0004 Client <LmsServerClient> connected to service at <10.20.x.y>.
2017-03-20 00:06:12:244 INFO LMS0000 Successfully started process <slapd>.
2017-03-20 00:06:12:244 INFO LMS0004 New Consumer replication strategy configured. Host(s): <10.20.x.y>, <10.20.x.z>.


2017-03-20 11:16:42:391 WARN SOCKET3000 Received an invalid event from LmsServerClient socket service. Recovery initiated. Error <com.calabrio.util.socket.SplkInvalidPacketException: Unable to read from channel.: Read error: 110:Connection timed out; --> nested com.calabrio.util.socket.SplkSocketException: Read error: 110:Connection timed out>.
2017-03-20 11:16:42:392 INFO STD0005 Client <LmsServerClient> disconnected from service at <10.20.x.y>.(STOPPED WORKED)
2017-03-20 11:17:45:394 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:19:03:397 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:20:21:399 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:21:39:401 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:22:57:403 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:24:15:406 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:25:33:409 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:26:51:413 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:28:09:415 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:29:27:417 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:30:45:419 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:32:03:421 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:33:21:423 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:34:39:425 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:35:57:427 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:37:15:430 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:38:33:432 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:39:51:434 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:41:09:437 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:42:27:440 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:43:45:443 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:45:03:444 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:46:21:447 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:47:39:449 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:48:57:451 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:50:15:454 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:51:33:457 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:52:51:459 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:54:09:462 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:55:27:464 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:56:45:466 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:58:03:469 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 11:59:21:471 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:00:39:473 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:01:57:475 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:03:15:478 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:04:33:481 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:05:51:484 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:07:09:486 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:08:27:489 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:09:45:492 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:11:03:494 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:12:21:497 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:13:39:500 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:14:57:503 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:16:15:506 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:17:33:509 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:18:51:512 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:20:09:515 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:21:27:518 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:22:45:520 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:24:03:522 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:25:21:525 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:26:39:527 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:27:57:530 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:29:15:532 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:30:33:534 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:31:51:536 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:33:09:540 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:34:27:543 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:35:45:545 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:37:03:547 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:38:21:548 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:39:39:550 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:40:57:553 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:42:15:556 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:43:33:558 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:44:51:559 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:46:09:562 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:47:27:564 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:48:45:566 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:50:03:568 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:51:21:571 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:52:39:573 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:53:57:575 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:55:15:578 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:56:33:581 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:57:51:584 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 12:59:09:586 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:00:27:587 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:01:45:588 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:03:03:590 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:04:21:592 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:05:39:594 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:06:57:596 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:08:15:599 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:09:33:601 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:10:51:603 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:12:09:606 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:13:27:609 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:14:45:611 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:16:03:613 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:17:21:615 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:18:39:617 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:19:57:620 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:21:15:625 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:22:33:628 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:23:51:631 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:25:09:634 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:26:27:637 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:27:45:639 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:29:03:641 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:30:21:643 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:31:39:645 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:32:57:648 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:34:15:651 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:35:33:653 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:36:51:655 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:38:09:658 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:39:27:660 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:40:45:662 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:42:03:664 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:43:21:667 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:44:39:669 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:45:57:671 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:47:15:674 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:48:33:676 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:49:51:678 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:51:09:681 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:52:27:684 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:53:45:687 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:55:03:689 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:56:21:692 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:57:39:694 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 13:58:57:696 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:00:15:699 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:01:33:701 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:02:51:704 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:04:09:708 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:05:27:710 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:06:45:712 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:08:03:714 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:09:21:716 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:10:39:718 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:11:57:721 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:13:15:725 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:14:33:727 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:15:51:729 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:17:09:731 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:18:27:734 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:19:45:737 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:21:03:739 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:22:21:742 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:23:39:745 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:24:57:748 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:26:15:751 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:27:33:753 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:28:51:756 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:30:09:758 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:31:27:760 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:32:45:763 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:34:03:764 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:35:21:766 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:36:39:768 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:37:57:770 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:39:15:773 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:40:33:775 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:41:51:778 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:43:09:780 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:44:27:783 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:45:45:785 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:47:03:788 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:48:21:791 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:49:39:793 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:50:57:796 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:52:15:798 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:53:33:801 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:54:51:804 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:56:09:806 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:57:27:809 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 14:58:45:811 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 15:00:03:812 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 15:01:21:814 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 15:02:39:817 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.
2017-03-20 15:03:57:820 ERROR STD2001 Client <LmsServerClient> failed to connect to any service.

2017-03-20 15:04:12:856 INFO STD0004 Client <LmsServerClient> connected to service at <10.20.x.y>.(STARTED WORKED AGAIN)


Any have idea about this?


Thanks, 


Wilson 

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Chris Deren Wed, 03/22/2017 - 07:13
User Badges:
  • Super Silver, 17500 points or more
  • Hall of Fame,
  • Cisco Designated VIP,

    2017 IP Telephony, Contact Center, Unified Communications

Was the HA server locally available? Did all the services change from Standby to Master on CCX?

wilsonsant Wed, 03/22/2017 - 07:52
User Badges:
  • " /> Participante em Destaque,

    Prêmio"Escolha dos membros": novembro de 2014

Hi Chris,


Thanks a lot for Your contact. The Customer had urgency and I opened the TAC. There are not conclusion about Cisco, but, the initial analyses to inform that there are any problem between CUCM and LDAP Server. I did new collect and send for the Engineer. Now I am waiting the analysis.


The scenario is:

Matrix                             <<<< WAN LINK >>>>                                           Remote Site

AD Server X.X.X.2                                                                   AD Server Y.Y.Y.1

                  X.X.X.1


The Agent are in the remote site, but, to autheticate in the AD Matrix, when WAN LINK down the Agent not had able to authenticate in local AD.


This is the problem, Ok

Thanks,


Wilson

Actions

This Discussion