How do you go from one Not Ready code to another Not Ready code?

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Mar 21st, 2017
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Hi, we're using CTI OS Agent Desktop 9.0 and would like to allow an agent to select consecutive Not Ready codes without using a Logout code or moving through a Ready state.  For example, the agent goes on a Break after completing a call and then has a Meeting following the break.  Is it possible to do this?  Our current implementation doesn't allow Not Ready to Not Ready.  Is this a simple fix?  Looking for some help/info to take to the support team.  Thanks.

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