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Jabber Guest installation ISO

Unanswered Question
Mar 27th, 2017
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Dear All,

From the Jabber installation guide, it said "Download JabberGuest10.x.x.x-New-Install.iso or access the file from the physical media you receive."

But from the Cisco web page, I just only see the "JabberGuest10.x.x.x-upgrade-only.iso".

Can I install Jabber guest server by using "JabberGuest10.x.x.x-upgrade-only.iso"??

Thanks all

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Overall Rating: 5 (1 ratings)
niliu2 Mon, 03/27/2017 - 17:36
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  • Cisco Employee,

No, you can't.

Jabber Guest is typically ordered under one of the bundles – EA, CUWL, CUCM, BE6K, HCS etc. You should have one SO number for the ordering.

Customers ordering Jabber Guest should be shipped a RTU certificate and the software. Either physically (paper licenses and DVD) or electronically. 95% of orders will be electronic. Maybe you already have a download link?

collinks2 Tue, 07/11/2017 - 18:16
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Have tried that but they are requesting for a valid jabber contract no.I got one from my partner but the.ova file is missing . i can only see jabber client r for windows

rikardkrvaric Tue, 05/23/2017 - 12:35
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We have the EA agreements - so Jabber Guest is included.

Went through the PUT tool...  Got a ticket created - and...  they sent me the upgrade-only.iso file.
If I wanted a different file, I would probably have to go via PUT tool they said.

Well, that's how I got there to begin with. So, around we go...
I'll let you know if anyone ever finds a New-Install.iso file.

rikardkrvaric Wed, 07/12/2017 - 14:04
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After much searching, a secret source deep inside a hidden bunker, was able to find us an OVA.

The OVA has Jabber Guest installed already (about 700+ megs).
The file was simply just called 'JabberGuest-'

So, it's there somewhere..  but there is no ISO.  Oddly enough.

collinks2 Wed, 07/12/2017 - 22:48
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In my own case ,the iso that was sent had a different file name as shown below


as against the jabber guest-10.*.*.* new-install.iso


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