Paging System Hung up when Paging phone is left off hook

mark.dibattista · ‎04-06-2017

We an issue where it appears as though employees may be leaving the phone off-hook after paging and my be doing so on purpose to tie up the system. The paging system uses an FXO port off of a Cisco Voice Gateway router.

When this happens I need to get on the router and shut the port and bring it back up to resolve the issue.

Does anyone know of a way that I can just terminate any connect that has been established for 60 seconds automatically? I need a solution that is not manual.

HARIS_HUSSAIN · ‎04-06-2017

This might be helpful,

Try to use different disconnect methods for FXO so that line is cleared when user drops the call.

http://www.cisco.com/c/en/us/support/docs/voice/analog-signaling-e-m-did-fxs-fxo/8120-fxo-disconnect.html

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Thanks

Haris

mark.dibattista · ‎04-06-2017

The issue is that they are not always hanging the phone up once they complete the page. IE they dial 50 to initiate a page and then they leave the phone off-hook. Could be a disgruntled employee whom is looking to tie up the system, but not certain.