Dear All,

there are multiple queues in hosted UCCE.

some time for particular queue: all agents in that queue are not able to login and showing error:

the combination of user Id, password and extension is invalid.

Sometimes it gives error for other group

-you entered incorrect ID, pwd or extension

-your phone is offfline and not configured correctly

- A component in cisco ICM software CTI OS system is offline

we did association and de-association of phone device from   Jtpi Appuser. but not working.

Restarted phone

Password resettled

any clue!!