- Gold, 750 points or more
I have a customer who I am moving to CUCM 11.5.
They currently have a mix of 6941 and 7941 phones and are replacing the 7941 phones with 7841 models as part of the upgrade.
The customer currently does not really use the programmable buttons on the phones but wants to start doing so for Pickup, HLog etc.
The issue I am having is getiing the buttons to work when logging a 6941 EM profile into a 7841 phone and vice-versa.
I know that I can set the Phone Button Template in the Default Device Profile for the phone type but really need more flexibility than this offers as each phone type has multiple Phone Button Templates.
Is there any way to do this or am I stuck with the single template supported by the Default Device Profile?