CISCO 3750 SWITCH UNABLE TO START

biju.digiana · ‎04-18-2017

Hi All,

I am having a switch of model 3750.

But the switch is trying to load again and again,it is not able to start normally.

Can Anybody tell what is happening with my switch.

It is third time that one of my cisco 3750 switch got defected.

Kindly suggest me what should i do ?

Below i am giving the details of the switch while trying to reboot.

%Crashinfo not stored: cannot open "flash:/crashinfo/crashinfo_242".
POST: CPU MIC register Tests : Begin
POST: CPU MIC register Tests : End, Status Passed

POST: PortASIC Memory Tests : Begin
POST: PortASIC Memory Tests : End, Status Passed

POST: CPU MIC interface Loopback Tests : Begin
POST: CPU MIC interface Loopback Tests : End, Status Passed

POST: PortASIC RingLoopback Tests : Begin
POST: PortASIC RingLoopback Tests : End, Status Passed

Waiting for Stack Master Election...
POST: PortASIC CAM Subsystem Tests : Begin
TCAM (asic:4) walking-one test failed
Write: 80_02000000_00000000-00_00000000_00000000
Read: 80_00000000_00000000-00_00000000_00000000
POST: POST Failed
POST: PortASIC CAM Subsystem Tests : End, Status Failed

POST: CAM test failed
POST Failed: disabling stack links and shutting down SDP

driver class subsystem initialization failed

*Mar 1 00:00:55.608: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console d
ebugging output.

*Mar 1 00:00:55.608: %SYS-2-ASSERTION_FAILED: Assertion failed: "reg_used_xdr_p
ortid_to_lc_logical_slot()" -Process= "Init", ipl= 0, pid= 3
-Traceback= 1F05BF0 11D7EFC 11D80EC 27CD974 27CDA0C 1FAA76C 1FAA9A8 1B8D06C 1B83
AF8

%Software-forced reload

00:00:56 UTC Mon Mar 1 1993: Unexpected exception to CPUvector 2000, PC = 1B8B0
9C
-Traceback= 1B8B09C 1B8B060 11D7EFC 11D80EC 27CD974 27CDA0C 1FAA76C 1FAA9A8 1B8D
06C 1B83AF8

=== Flushing messages (00:00:56 UTC Mon Mar 1 1993) ===

Buffered messages:
Queued messages:
*Mar 1 00:00:56.404: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console d
ebugging output.

*Mar 1 00:00:56.019: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to e
nsure console debugging output.

*Mar 1 00:00:56.279: %Insufficient flash filespace for extended crashinfo.
Cisco IOS Software, C3750 Software (C3750-IPBASEK9-M), Version 12.2(53)SE2, RELE
ASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Wed 21-Apr-10 04:49 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x0179C880 SRR1 = 0x00029230 SRR2 = 0x01B8B09C SRR3 = 0x00029230
ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x10000000

CPU Register Context:
Vector = 0x00002000 PC = 0x01B8B09C MSR = 0x00029230 CR = 0x33000053
LR = 0x01B8B060 CTR = 0x0254A060 XER = 0xC0000002
R0 = 0x01B8B060 R1 = 0x03EFB190 R2 = 0x00000000 R3 = 0x04408B84
R4 = 0xFFFFFFFE R5 = 0x00000000 R6 = 0x03EFB178 R7 = 0x00000000
R8 = 0x00000000 R9 = 0x00000000 R10 = 0x034A0000 R11 = 0x04408B80
R12 = 0x0000DAD3 R13 = 0x00110000 R14 = 0x01FAA948 R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000000 R27 = 0x00000001
R28 = 0x000004A5 R29 = 0x02C19BA4 R30 = 0x02E4CF48 R31 = 0x00000000

Stack trace:
PC = 0x01B8B09C, SP = 0x03EFB190
Frame 00: SP = 0x03EFB1A0    PC = 0x01B8B060
Frame 01: SP = 0x03EFB468    PC = 0x01F05CCC
Frame 02: SP = 0x03EFB480    PC = 0x011D7EFC
Frame 03: SP = 0x03EFB4D0    PC = 0x011D80EC
Frame 04: SP = 0x03EFB4D8    PC = 0x027CD974
Frame 05: SP = 0x03EFB4F0    PC = 0x027CDA0C
Frame 06: SP = 0x03EFB510    PC = 0x01FAA76C
Frame 07: SP = 0x03EFB618    PC = 0x01FAA9A8
Frame 08: SP = 0x03EFB620    PC = 0x01B8D06C
Frame 09: SP = 0x00000000    PC = 0x01B83AF8

Switch uptime is 58 seconds

cisco WS-C3750G-24TS (PowerPC405) processor (revision R0) with 131072K bytes of
memory.
Processor board ID FDO1235X0UL

Boot Sector Filesystem (bs) installed, fsid: 2
Base ethernet MAC Address: 00:23:05:0a:a6:80
Xmodem file system is available.
The password-recovery mechanism is enabled.
Initializing Flash...
flashfs[0]: 257 files, 3 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 15998976
flashfs[0]: Bytes used: 15998976
flashfs[0]: Bytes available: 0
flashfs[0]: flashfs fsck took 10 seconds.
...done Initializing Flash.
done.
Loading "flash:/c3750-ipbasek9-mz.122-53.SE2.bin"...@@@@@@@@@@@@@@@@@@@@@@@@@@@@
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Mark Malone · ‎04-18-2017

Looks like its hitting a bug , have you already upgraded the software image ? , you have tracebacks errors which could be software or hardware , if you have already upgraded through software you may have a defect itself in hardware and need to replace it

1 upgrade the software try and fix it that way

2 Run it by TAC if software is not fixing it , may need replacement

Similar bug

Last Modified

Feb 08, 2017

Product

Cisco Catalyst 3750 Series Switches

Known Affected Releases

12.2(52)SE

Description (partial)

Symptom:

After reload, a WS-C3750G-12S switch crashes in loop with following messages :

POST: POST Failed
POST: PortASIC CAM Subsystem Tests : End, Status Failed

POST: CAM test failed
POST Failed: disabling stack links and shutting down SDP

and

%SYS-2-ASSERTION_FAILED: Assertion failed: "reg_used_xdr_portid_to_lc_logical_slot()" -Process= "Init", ipl= 0, pid= 3

Conditions:

The WS-C3750G-12S has been configured with SDM template IPe, which is unsupported although configurable