Unable to register Cisco 7965/7942 with CME 9.1 -HELP

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Apr 19th, 2017
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Hello,



I have a Cisco 7965 IP phone trying to register to a CME ver 9.1 over the internet. I see the phone trying to register and it also shows "REGISTERED" when I do sh ephone, but the status is "DOWN" and it keeps registering and un-registering in loops. Below are the configuration details and debug output from the CME router. Please help me resolve this issue.... (i have changed the IP addresses/DID for security reasons)


IP address for the CME: A.B.C.D

IP address for the phone: E.F.G.H


ephone-dn 31
number 1234567890


ephone 31
no phone-ui speeddial-fastdial
no multicast-moh
device-security-mode none
mac-address ACF2.C5A6.5212
keepalive 300
type 7965
button 1:31


telephony-service
no auto-reg-ephone
max-ephones 100
max-dn 100
ip source-address A.B.C.D port 2000
timeouts interdigit 5
load 7965 SCCP45.9-0-2SR2S
max-conferences 4 gain -6
transfer-system full-consult
create cnf-files version-stamp 7960 Apr 18 2017 15:24:04




debug output
----------------


Apr 18 18:08:32.384: TFTP: Looking for CTLSEPACF2C5A65212.tlv
Apr 18 18:08:33.864: TFTP: Looking for ITLSEPACF2C5A65212.tlv
Apr 18 18:08:35.300: TFTP: Looking for ITLFile.tlv
Apr 18 18:08:36.788: TFTP: Looking for SEPACF2C5A65212.cnf.xml
Apr 18 18:08:38.656: TFTP: Opened system:/its/vrf1/XMLDefault7965.cnf.xml, fd 4, size 1276 for process 444
Apr 18 18:08:42.360: TFTP: Finished system:/its/vrf1/XMLDefault7965.cnf.xml, time 00:00:03 for process 444
Apr 18 18:08:45.040: TFTP: Looking for English_United_States/be-sccp.jar
Apr 18 18:08:46.888: TFTP: Looking for United_States/g3-tones.xml
Apr 18 18:08:49.804: New Skinny socket accepted [2] from 0, sub 1 (4 active)
Apr 18 18:08:49.804: sin_family 2, sin_port 12269, in_addr E.F.G.H
Apr 18 18:08:49.804: skinny_add_socket 2 E.F.G.H 12269
Apr 18 18:08:53.240: %IPPHONE-6-REG_ALARM: 25: Name=SEPACF2C5A65212 Load= SCCP45.9-0-2SR2S Last=Initialized

Apr 18 18:19:56.313: New Skinny socket accepted [2] from 0, sub 1 (4 active)
Apr 18 18:19:56.313: sin_family 2, sin_port 34927, in_addr E.F.G.H
Apr 18 18:19:56.313: skinny_add_socket 2 E.F.G.H 34927
Apr 18 18:19:59.445: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-31:SEPACF2C5A65212 IP:E.F.G.H Socket:3 DeviceType:Phone has unregistered abnormally.
Apr 18 18:19:59.445: %IPPHONE-6-REGISTER: ephone-31:SEPACF2C5A65212 IP:E.F.G.H Socket:5 DeviceType:Phone has registered.


sh ephone

-----------------


ephone-31[30] Mac:ACF2.C5A6.5212 TCP socket:[3] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 19/17 max_streams=5
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:0
IP:E.F.G.H * 42525 7965 keepalive 0 max_line 0 available_line 0
button 1: cw:1 ccw:(0)
dn 31 number 1234567890 CH1 DOWN
Preferred Codec: g711ulaw
Lpcor Type: none

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Shadi Shami Fri, 04/21/2017 - 01:39
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    Mobile User, April 2015

hello,


If phones register fine locally, then it's a network/ connectivity issue where I recommend you to dig further.


Thank you,

Shadi

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