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Unity Connection personal recording does not play in greeting

asmlicense
Level 1
Level 1

Hello, 

We have hunt pilot which is forwarded to voicemail in no answer case. In CUC I have created Call Handler for hunt pilot. We did personal recording for greeting by phone. I play greeting from CUC, but when we call to hunt pilot to listen greeting it plays default greeting. 
I don't have any idea what could be a problem. Because there is not much configuration to change and test.

What could be a problem?

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Did you select My Personal Recording under Callers Hear, for that greeting?

HTH

java

if this helps, please rate

Yes. It has been selected. CUC is 11.x

asmlicense
Level 1
Level 1

I have found the problem. There was Weekends schedules. After chaging it to All Hours, I heard personal greetings.

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