WLC 5508, issues with captive portal

carlos.rdz.anzures1 · ‎04-25-2017

Hi,

I have a WLC 5508 and sometimes doesnt work, I introduce the user and password and the option "submit" not respond, even if I put a username that not exists, the captive portal not respond. It seems to be a problem between the communication of the portal with the database.

This issue happened since a ios upgrade of versión 7.6.130.0 to 8.3.102.0.

I hope that someone can help me.

Regards

alois.heilmaier · ‎04-25-2017

Hi,

maybe this troubleshooting guide can help.

http://www.cisco.com/c/en/us/support/docs/wireless/5500-series-wireless-controllers/108501-webauth-tshoot.html

Looks like you deliver the webauth (captive portal) page from your WLC.

Client redirection works fine, because you get the captive portal page.

Where is your user DB located ? external DB e.g. Radius server...

Maybe you could also have a client problem e.g. could you reproduce with more clients and browser types ?

Version 8.3 is very new, just look for bugs.

Best regards Alois

alois.heilmaier · ‎04-25-2017

following bug maybe ? https://quickview.cloudapps.cisco.com/quickview/bug/CSCva81409
also have a look at https://supportforums.cisco.com/discussion/13094781/83102-bugs-running-2504