Problem with Post Call Survey Treatment on UCCX 11.5 Enhanced licensing

Xi Hu · ‎04-27-2017

Hi, we are trying to achieve Post Call Survey on UCCX 11.5 on Enhanced licensing. My questions is how can we pass custom enterprise variables from the main IVR script to the Post Call Survey script (following post call treatment), together with survey data collected within the Post Call Survey script, afterwards then save the combined enterprise and survey data to some form of concurrent database? Does it always require Premium licensing for DB steps or maybe we can use some other ways to store the data?

Jorie van Santvoort · ‎05-04-2017

Hi Xi Hu,

Not sure if this will all work, but this is my suggestion.

You could try to build something with the REST api step. during your initial IVR script you can use a REST post step to deliver some json/xml variables to an external (web) app. (This can be something like MS Azure functions or a local app where you store and receive data from a local database ) . Together with an unique ID which you have to parse from something like ANI number + datestamp, you could query that data in your Survey script with a REST api get method. Now you have your variables in your survey script. You can then post it again to your final table once the caller has filled in the survey.

Hope this helps.