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Finesse Agent is in Not ready state,Still Contact Center calls are landing

pranjal.n.jagtap
Level 1
Level 1

‎04-28-2017 02:17 AM - edited ‎03-14-2019 05:16 PM

We have configured a reason codes such as Long admin (60003).When user is in Finesse Long Admin State, agents getting a contact center calls.

Please share your valuable suggestions & how I can find out Agents state when particular call landed vie ICM Query.

Reg,

Pranjal    

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