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CP-8851 bad boot image

Kamil G
Level 1
Level 1

‎05-02-2017 11:20 AM - edited ‎03-17-2019 10:13 AM

Hello,

I believe I have a CP-8851 phone that has a bad boot image.  Is there a way to console into the phone (via USB or NIC) and upload a new image file?  I tried to do factory restore but that did not work.  

Thanks,

Kamil

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Manish Gogna
Cisco Employee
Cisco Employee

‎05-03-2017 01:38 AM

Hi Kamil,

I don't think such an option exists, if the factory reset hasn't helped then this phone would need a replacement.

Manish

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Not applicable
In response to Manish Gogna

‎07-24-2017 03:28 AM

Correct Manish,

The 78xx/88xx phones do not support USB/Serial access for uploading a new image.

For replacing the phone contact Cisco Support and create a RMA case (http://www.cisco.com/c/en/us/support/index.html)

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