Solved: ELM operation in demo mode

Syed · ‎05-08-2017

Dear All,

I am unable to view licenses usage in ELM. It says ELM is operating in demo mode.

I would like to know how many licenses are remaining, so that I could plan accordingly.

See attached image.

Thanks in advance

Regards,

Syed

Aman Soi · ‎05-08-2017

Hi Syed,

You are seeing the license usage of IP phones which u have added in Call Manager and same is in DEMO .

You can see "Installed" figures in attached snapshot as 0

Did u ever generate the licenses on your own or got from licensing@cisco.com and uploaded in ELM?

If not, u need to do that .Once done, Demo will disappear.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/116130-config-cucm-elm-00.html

regds,

aman

View solution in original post

Jitender Bhandari · ‎05-08-2017

Hi Syed,

Have you tried rebooting ELM as yet?

JB

Aman Soi · ‎05-08-2017

Hi Syed,

I do not find any "Product Instance" created in ELM. Can u create and upload the new lic file?

regds,

aman

Syed · ‎05-08-2017

Hi Aman,

I am new ELM, could you help with this, please?

@JB: I have restarted ELM but no luck.

For your information ELM is not used so far.

Aman Soi · ‎05-08-2017

Hi Syed,

You need to create a Product Instance first in ELM and do the synchronisation.

http://www.cisco.com/c/en/us/support/docs/cloud-systems-management/prime-license-manager/200224-Troubleshoot-Common-Issues-in-ELM-PLM.html

regds,

aman

Syed · ‎05-08-2017

Aman,

As guided, I have added product instance.

But I am still see the operating in demo mode warning.

Also, under license usage status shows demo, what does that mean?

I am not able to make out how many licenses are remaining to use.

It shows unused minus (-).. See attached image.

Could you help me understand this, please?

HARIS_HUSSAIN · ‎05-08-2017

There are no License Installed in CUCM.

LogIn in CUCM and Check Under Services> Licensing Menu for Usage.

Thanks

Syed · ‎05-08-2017

Hi Haris,

i am seeing all the licenses info in CUCM as attached.

i have added 250 phones yesterday.

Where do I find exact license usage?

Aman Soi · ‎05-08-2017

Hi Syed,

You are seeing the license usage of IP phones which u have added in Call Manager and same is in DEMO .

You can see "Installed" figures in attached snapshot as 0

Did u ever generate the licenses on your own or got from licensing@cisco.com and uploaded in ELM?

If not, u need to do that .Once done, Demo will disappear.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/116130-config-cucm-elm-00.html

regds,

aman

Syed · ‎05-08-2017

Hi JB,

No, not yet.

Does it impact cucm if I restart ELM through GUI?

Jitender Bhandari · ‎05-08-2017

Hi Syed,

No it would not,

JB

Syed · ‎05-09-2017

No, I did not generate any.

However, you have answered my question, thank you so much for your time.

Thank you, JB & Haris

Jitender Bhandari · ‎05-09-2017

Hi Syed,

Happy to help, you can get more information regarding general troubleshooting steps for ELM from link below.

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/116130-config-cucm-elm-00.html

JB

Syed · ‎05-09-2017

So, until new license is not uploaded I cannot find the remaining licenses info?

There must be provision for this, isn't there?

Jitender Bhandari · ‎05-09-2017

Licensing team should always have that information with them, send an email to licensing@cisco.com to get the details.

(Rate if it helps)

JB