Cisco RTMT - Takes long time to display sip messages

Kenneth Bergholm · ‎05-19-2017

Hi...

We are using CIsco RTMT (version 11.5) when troublehooting various telephony problems.

When we us the "Real Time Data" the calls are shown and we trace the call, but when we press for instance the INVITE it takes up to 30 minutes before the SIP setup is shown , sometimes it goes faster but often it is really slow...

Is there some setting that can be changed to get it to display the sip message faster? What can the cause be to this behaviour?

Andrew West · ‎05-19-2017

Pretty common behavior via RTMT at that point. Maybe not taking 30 mins but I have seen it take a few mins to open specific items via Real TIme Traffic.

Have you gotten into the practice of going into Trace and Log Central through RTMT and actually pulling the SDL logs then parsing with Notepad ++ or Translator X ?

Kenneth Bergholm · ‎05-21-2017

Hi...

Thank you for your answer, we are also pulling the SDL logs for troubleshooting, but it is more time consuming... than just open up the call in RTMT. But then we know that this is common behaviour.