Cisco SMA unicode subject

Lam Nguyen · ‎05-21-2017

Hi all,

I'm managing an email system using ironportc300v and sma m380. Users who mainly using Vietnamese for subject and content. When i report for week using report, i saw that :

It's cannot resolve unicode subject. Please help me.

Libin Varghese · ‎05-22-2017

Hi,

I would recommend reviewing the mail_logs for these emails to see if the Subject is displayed correctly.

This would help confirm if its an encoding issue for the appliance or the browser itself.

Thank You!

Libin Varghese

Lam Nguyen · ‎05-29-2017

Dear Libin,

I checked in mail_log. It resolve correct subject. Even in message tracking subject is correct too. But in reporting, it's cannot resolve the subject.

Best regards,