We are working on UCCE version 11.0(2), We have following scenario that is not working fine.
1. Call lands to the agent successfully,
2. Agent transfers the call to the supervisor using the CTI route point,
3. once the call is transferred, customer and supervisors connects with each other.
4. Now, call from the agent phone should be disconnected.
5. but agent phone keeps ringing and agent have to disconnect the call manually.
Any suggestions please.