I have CCX version 10.6.1, this user is logged in using Finesse as an agent. They are able to take calls as an agent and make outbound calls as an agent. However after a about 45 minutes being idle, waiting for a call. The system logged him completely out logout code of 255. IS there anything I can do to stop this from happening? I know that code 255 indicates either a browser refresh issue or a server connection via the network issue. Neither is the case as I have almost 50 agents at any given time logged in and this is the only agent having this issue. Any ideas on this or suggestions on a fix would be greatly appreciated.
I have this problem too.