I have CUCM 11.5 and UCCX 11.5 and CUPS 11.5 and Jabber For Android and Windows as and Endpoint, that use instant messaging service.
the question that i have is that:
is there any way that i can send instant messaging from UCCX to Jabber for windows and android from an UCCX Application?
the scenario is:
when a customer call from pstn iwant to ask him/her about the problem that it has then notify the jabber client and send him some audio message for the problem that customer have.