UCCX Chat Message to Jabber Phone

Unanswered Question
Jul 12th, 2017
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Dear,

I have CUCM 11.5 and UCCX 11.5 and CUPS 11.5 and Jabber For Android and Windows as and Endpoint, that use instant messaging service.

the question that i have is that:

is there any way that i can send instant messaging from UCCX to Jabber for windows and android from an UCCX Application?

the scenario is:

when a customer call from pstn iwant to ask him/her about the problem that it has then notify the jabber client and send him some audio message for the problem that customer have.


Thanks

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Deepak Rawat Fri, 07/14/2017 - 00:47
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  • Cisco Employee,

Unfortunately there is no way to send SMS directly from UCCX to Jabber client that is acting as agent device. What I am able to make out of your problem description is that you want to provide information/help to agents in real time basis, for this you can use Spark-Finesse gadget and create rooms wherein agents can ask questions in real time and supervisors can answer them in real time of course. Refer below:

https://communities.cisco.com/community/developer/finesse/blog/2016/09/2...


Regards

Deepak

scr.sybex1 Sun, 07/16/2017 - 00:03
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Dear

I don't want to send SMS.

I want to have just send a chat (xmpp) message to notify user on im and presence service in jabber.

is there any way for that?

thanks.


Deepak Rawat Sun, 07/16/2017 - 23:39
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  • Cisco Employee,

Unfortunately there is no way to send a chat (xmpp) message from UCCX to notifiy user on IM&P.


Regards

Deepak

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