- Red, 2250 points or more
We have facing a problem of abandoned calls before queue, I reviewed scripts and the CTI route point settings in cucm and there is no errors. This problem occurs randomly, there is no pattern, so it is difficult to repeat the problem. I have difficulties to collect logs because large volume of the calls in database, sometimes the logs are discarded. The information that I have from the caller in that time period is that it gave a busy signal and disconnect call.
Following the report information:
Are there way to collect logs that I can check if we have a problem with media resource?