How to associate the Agent and Phone on PCCE 11.5

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Jul 15th, 2017
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Hello


I have just done for PCCE 11.5 initialization (fresh installation) and I would like to know how to associate the Agent and IP Phone for logging to finesse.


I have read this configuration guide and no more details to explain it.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_...


Could you give me the configuration guide or tell step by step to do any the foundation on PCCE ?


Thank you in advance.


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I am not a PCCE person, but I am pretty sure it's the same as UCCE.

There is no static association - to support hot-desking, there cannot be a static association. An agent can log in with any configured phone and the mapping is established dynamically.

In UCCE you need to create Agent Targeting Rules - and I assume PCCE also has that. See if you can find that in the Web admin.

Regards,
Geoff

chatchavan_u Sun, 07/16/2017 - 07:33
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I could login successfully.


Thank you for your support


Regards,

Chatchavan

chatchavan_u Sun, 07/16/2017 - 08:29
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Yes, you're right. PCCE auto created the Agent Targeting Rules at time of initialization.


Regards,

Chatchavan

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